Wednesday, April 2, 2008

Pay Pal needs Improvements



A few days ago, I needed to use money in my Pay Pal account, but realized I hadn't yet activated my new Pay Pal virtual debit card. My old one expired in February. That's when the debacle began.

Now let me say here that i love being able to use Pay Pal, and other than the problems i speak about here, it's quite necessary if you do financial business online. But be aware that there are things you need to know if you want to avoid what just happened to me.

To be succinct, this is what i wrote to them when i filled out their customer service survey after the fact:

Pay Pal is a valuable tool for online financial business. But there are some inherent issues that would make me use a different service, if you had a comparable competitor, who surpassed you in these areas. I often write reviews for products and services, and am the author of 12 books, with a degree in Professional and Technical writing; I am also an advanced web user and webmaster. So I feel I am qualified to offer you some insight. Your pages are set up in a counter-intuitive way, and there is no simple way to find a real answer. The BIGGEST PROBLEM you have is your customer service. To say "We care about your call" or to in any way suggest that the customer comes first, is not reflected in your process at all. I spent 45 minutes on the phone suffering through recordings of options I wasn't after, and it always cut me off at the end when I couldn't figure out how to reach a REAL LIVE HUMAN. I was also cut off by two of your reps, and they did NOT understand the content and meaning of most of what I said, though i am quite capable of communicating clearly. I had difficulty understanding them as well--a language barrier. If you hire non-Americans, you should ensure that they can speak English clearly, and understand American language. Additionally, since I called because there was no activation link on my pay pal page, and eventually came across something that said my card had been reported stolen or expired, with no other explanation, I had no idea what was happening. I eventually discovered that since I did not activate my new debit card before the old one expired, I couldn't get to my money. And I had to order a whole new card. And this would take something like 4 weeks. I needed my money RIGHT THEN. So this is not only aggravating, but highly inconvenient and unacceptable in the realm of customer service as far as I'm concerned. Your employees should spend less time on memorizing lines like "How may I help you" and more time understanding what real help is.

Epil-Not

I ordered Epil-stop from the television ad and when the product arrived, and i used it, i noticed two things: first, the amount you get is scarcely enough for one application for both legs,never mind any other area you might want to use it on and second, it simply DIDN'T WORK! Not only did it do a poor job of even REMOVING the hair, but the stubble grew back the next day. I asked for my money back and it took 6 weeks, and they wouldn't refund the shipping and handling, so i was simply out the money.

So much for truth in advertising...whoever said there was truth in advertising, was probably in the advertising business.


25 July 98
Epil-Stop Plus
5315 Lindbergh Lane
Bell, CA 90201

To Whom it May Concern:

I purchased the Epil-Stop Plus product recently, and used the product in its entirety without success. Your advertisements claim that the product removes hair permanently or at least makes the new growth finer, and after several applications, will eliminate it entirely. This was not the case. Your product was completely ineffective, and I experienced stubble growth the very next day.

It is my understanding that any advertisement that promises what it cannot deliver, is considered fraudulent. Therefore, I request a full refund of the purchase price, plus shipping and handling.

Additionally, I will be reporting this fraud to the Attorney General in your State, as well as the Better Business Bureau, and will make it my aim to announce this fraud all over the Internet, to warn others who might fall prey to the deception.


I expect a swift return of my costs.


Sincerely,

Kelli Jae Baeli
cc: Better Business Bureau, Attorney General

UPDATE:
(Eventually, they returned the purchase price, but i lost the cost of shipping and handling. They said they "could not" return that).

Sprint: Clearly Not an Alternative

(this was written in 1999, but i think it still applies, as i hear stories of this type from Sprint customers quite frequently).

With a phone and a pager, I could manage to drum up some clients for my little home pseudo- business. I spent almost all the income from a previous set of shows to make that happen. I went with a digital phone company because I liked the features and they only required $250 for a deposit.

My recent Chapter 7 Bankruptcy insured that a deposit would be required with any new service. Oddly, my previous good standing with the local phone company did nothing to decrease the $500 deposit they required from me in order to have cell phone service.

My first bill arrived, to the tune of $400. I knew there would probably be taxes and such added to the bill, but since I was expecting the $49.99 monthly charge, this was a bit of a shock. In examining the bill, I noticed that I was being charged for an additional month of service, another phone number, the phone itself (which I did not even purchase from them, but from Radio Shack), a month of service for the other phone number, plus taxes, and another deposit AGAIN.

I spent the next two months trying like crazy to remind them of the concept of "customer service." Each time I called the local store, I was confronted with a menu of options. If you’d like information about this, press one. . . If you’d like information about that, press two. . .If you’d like to hear an endless list of our promotions whether you’re interested or not, press three. . . I kept waiting for that selection, If you’d like to speak to a human, press twenty-seven. . . But it never came. Once it got to the end of the menu, the honey-dripping voice instructed me to stay on the line to speak to a "customer advocate." I waited, enjoying the strains of Air Supply’s I’m All Out of Love, and then Barry Manilow’s Looks Like We Made it. I recalled this as my High School Prom theme song. Appropriate, since it was a surprise to most of us and our parents that we graduated at all.

Finally, a "Customer Advocate" answered—not by saying "How may I help you?" like in yesteryear, but "Your account number, please." Whether we admit it or not, we have all become just numbers, like those prisoners you see in old movies in striped shirts with digits across their chests. I always hated that. I didn’t want to give them all my information, I wanted to get right to the point. But of course they had to have it in order to pull up my account and verify everything I was saying, because, you know, most customers lie through their teeth about everything.

In great, put-upon detail, I described the problem and got very little sympathy, and a whole lot of attitude. I was put on hold several times while she "researched the problem," and each time she returned from this dubious research, she assured me, in so many words, that they don’t make those mistakes. She asked me if I had a receipt for the deposit, and I said no (kicking myself) because I had paid in cash. *A method of currency unrecognizable and non-transferable after the year 1990.

"We always give you a receipt," she said haughtily.

I told her I received some sort of invoice, but that my deposit was not noted on it. Further, I recounted the fact that after my information was entered that day, their computer system went down, and the clerk had to re-enter everything, and wasn't it possible that the deposit wasn't noted the second time?

She didn't believe this was possible. "Our cash drawers would have been off by that amount if it wasn't."

All I knew was that I had paid the deposit. And maybe, just maybe, the charge was noted, payment noted, bringing me to zero, then entered as a charge, but not noted as paid the second time. This would be an error in their favor, and therefore resistant to change. Money is always the bottom line. My lack of money is always the norm. My lack of luck is always the norm, too. It was like my Guardian Angel was on vacation. I have this theory about Guardian Angels. Some of them are good at their jobs, and some aren't. What I know about the machinations of heaven, you can fit on the head of a pin, but at least I know what the pins are for. They're for gouging out the eyes of some Guardian Angels. I lovingly refer to mine as Murphy: as in "Murphy's First Law: Anything that can go wrong, WILL."

The debate continued with all the other items on the bill, and I explained that I had signed up first on the Internet from their web page, but found out later the page was outdated, and no longer counted as a real order. It must have counted somewhere, because I got charged for the first number and all the fees that went along with it. She said she would research the issue and call me right back.

I listened intently, but never heard my phone ring.

Since I was getting no semblance of "customer service," I called back, waded through the tiresome recordings, reached another human, explained it all again, and asked for the number of a district manager. Happy to be rid of me, she gave me the number, and I hung up to call him. Predictably, I got his voice mail, and left a message, again explaining the problem.

This game of cat and mouse went on for the next few months. Explaining and re-explaining the problem to each new Customer Advocate and District Manager, until I was ready to kill them all. Meanwhile, my bill went unpaid, as I refused to send payment until everything was worked out. My service was disconnected just before a flat tire in the middle of nowhere required me to use my phone to call for help. Naturally, this was necessary because I had a flat spare tire awaiting the emergency in which I could curse it. I had to walk several miles to a pay phone and fill it with change in order to find someone to come fetch me. With my physical disabilities this was particularly unpleasant.

Eventually, I actually spoke to one of the managers, and he agreed to "meet me halfway" by charging me half the deposit again and one month’s service charge. Reminiscent of the cop who was nice enough to give me only two tickets. He assured me the service would be restored if I paid this amount at the local store.

At this point, I was endangering the few clients I had for my computer work, and felt that if I had my service, I could get on with things and eventually get the credit back to me or onto my account. I agreed to pay, albeit under duress. *Murphy’s Technology Law #16: To err is human, but to really foul things up requires a computer.

So I went down to the store as the District Manager said to, and gave them the cash (everything I could scrap up including my rolled pennies). After they took my money, they informed me that I had to pay for next month too, or they wouldn't turn my service on.

I stood there, my system REALLY low on Paxil, and began to feel a little like one of those Postal Workers who show up with an empty conscience and a full clip. I said, "I was told by the District Manager that if I came down here and paid this, my service would be turned back on." She gave me some slime about "policy" tempered with a really shitty attitude, like I was some gutter rat who had the audacity to touch one of their phones--and I just lost it. "I want you to call him and verify what I've said. And I want you to call him right now."

"He's not available right now."

"How do you know that, until you call?"

"I know he's out of town."

"That's okay, he has a CELL PHONE!" I shouted.

"He's NOT available," she said again.

"Who's your supervisor?" I said, REALLY LOUD. *Murphy’s Technology Law #13: The first myth of management is that it exists.

She said SHE was the supervisor. I said, "Who'd you sleep with to get the job?"

The look on her face was almost worth all the hassle from the last few months. She said, "You can't have your service 'til you pay. Next!" And looked right past me to another customer.

It was at this point that I believe I went ballistic. I said, "I want to see a REAL manager, and I want to see one now!" And I went right past her BEHIND THE COUNTER and started searching the back offices. I was aware that I was causing a scene, and that other customers in the store were staring at me, thrilled that they would get to see something as exciting as a "Caught on Tape" episode.

She yelled at me, "I'm calling the police!"

I yelled back, "Call them! I need to file a report on THEFT BY DECEPTION!" and I continued to look for a manager. There was NO ONE to be found, and when I came back to the front, she was on the phone with the police.

I can't tell you how close I came to snatching the receiver from her hand and beating her to death with it. When she hung up, I had decided that those cell-bunks were a little less that friendly for my back, and I didn't want to spend the night on one. So I leaned over the counter and got in her face and whispered, "Watch your back," and walked out. I guess it was a threat. I didn’t know what else to say. I wanted to have some kind of last word with her before making my exit. "Caught on Tape" was now quickly turning into an episode of "Cops."

*Bad girl, bad girl, whatcha gonna do. . .whatcha gonna do when they come for you?

By the time I got to my car, I think a massive aneurysm was in order. I had earned 4 tickets, been up to my neck in the red tape and bureaucracy of government offices, totally overwhelmed with chronic pain, sick to death of struggling to get by on sandwiches and coffee and five dollars per week, feeling terribly worthless, victimized and generally sorry for myself.Then I had to deal with this garbage on top of all that. I mean, what had I done to deserve such turmoil and hardship? Hadn't I tried? Hadn't I kept my chin up and my head down?

On the way home I cursed God, Buddha, Mohammed, Ghandi, Republicans, fertile women, and a couple of Toyotas.

Saturday, March 29, 2008

Cause for ConCERN?


Have you heard about our potential annihilation?

France is building a "doomsday machine" accordi
ng to Internet Whistle-blowers. For an overview of these fears, refer to Misunderstood Universe website.

CERN, or European Center for Nuclear Research (which makes no sense, unless the name was Center, European, of Research, Nuclear...but whatever) is the home of the most powerful particle accelerator...with the ability to create (though minuscule) black holes. The fearful public say that a created black hole could gravitate to center of the earth, and swallow us up in a matter of years.


There are always questionable sources for information. Two, perhaps would be Nostradamus and Yahoo Answers.

From answers.yahoo, which I normally find to be a completely useless resource, since anyone can answer whether they are qualified or not, nonetheless, this is an answer and requires some investigation, and some insight from qualified persons:

"Is it safe for CERN to create a black hole on earth? I have heard recent news about CERN creating a black hole on earth to explain how the universe began. As in accordance with what we knmow about black holes does creation of a black hole on earth pose potential threat to mankind?

Best Answer - Chosen by Voters

(I hope these aren't the same voters who will be going to the poles in November).

No danger at all. Black holes are not dangerous as such, its is massive black holes that could pause a threat, those with a mass that would be at least that of a mountain. Any micro black hole produced experimentally would have a mass comparable to that of an atom, and could not even have enough gravity to move another atom in close proximity. Further, it would be highly unstable and would stop be in a black hole in a period of time that is so short, you can't measure accurately, billionth of a second. Even if it could attract something -- and again it can't -- that something would not have had time to move before the black hole stops being a black hole."

And as far as Nostradamus is concerned, someone, of course, found a reference to this in one of his quatrains, and notes that as the population of the world reached 6.66 billion, CERN went online, and this event coincides (maybe) with not only the ominous numbner 666, but with a Nostradamus prophesy:
9:44--"All should leave Geneva. Saturn turns from gold to iron. The contrary Positive ray (RAYPOZ) will exterminate everything, there will be signs in the sky before this."

Which caused rumblings about that Mayan Calender thing, of time as we know it, ending on December 22, 2012.

Posted on Tech Target, is this article:

"Are storage vendors going to help send us down a black hole?
February 6th, 2008 by Beth Pariseau

I’m sure any number of you can come up with witty figurative responses to that, but I actually mean it literally.

Back in August I did a case study on CERN, the world’s largest physics laboratory, in Switzerland, and the petabytes of data storage that are going to support research on its Large Hadron Collider (LHC). LHC is a 12-story-high, 10-mile-wide underground system of tunnels, magnets and sensors that’s designed to do no less than recreate atomic conditions at the creation of the universe and capture particles that until now have been only theoretical.

Having spoken with CERN about their research and the way the whole system is set up, I was surprised when I logged in to my personal email this morning and got a friend request from a profile titled STOP CERN. According to the profile:

This space has been set up to spread awareness of the risks a project due to be launched at CERN next year poses to our planet. For the first time in many decades someone has built a machine that exceeds all our powers of prediction, and although they estimate the possibility of accidentally destroying the planet as extremely low, the LHC propaganda machine that ‘everything is safe’ is well funded by your tax dollars, paying large salaries to thousands of people who have much to lose financially should the LHC be unable to prove its safety. As most of them perceive the risk to be small, they are willing to take that ’small risk’ at our expense. The actual risk cannot presently be calculated, and a Large Hadron Collider [LHC] legal defense fund has even been set up to challenge CERN on the project.

I don’t have any kind of physics background, so I don’t know if the criticisms are legit, but I was doubly surprised to find that the MySpace profile is only the tip of the iceberg of people questioning CERN. In addition to some other critical websites, an LHC Legal Defense Fund has been started with the goal of legally intervening to stop CERN from turning on LHC this May, creating a black hole within the collider and accidentally destroying the planet.

By the way, isn’t that really every geek’s dream? To be working on a machine that even theoretically could accidentally destroy the planet?

Anyway, the debate seems to be whether or not something called “Hawking evaporation” (presumably named after physicist Stephen Hawking) will neutralize the microscopic black holes that could be created by the particle collisions in LHC, or if they’ll continue to grow and, well, eat France.
According to another anti-CERN site:

If MBH’s [microscopic black holes] are created, there is a likelyhood [sic] that some could fall unimpeded to the centre of the Earth under gravity…Scientists have estimated that a stable black hole at the center of the earth could consume not only France but the whole planet in the very short time span of between 4 minutes and 30 seconds and 7 minutes.

I’m a little more inclined to believe the multiple accredited physics organizations around the world involved in the LHC project know what they’re doing than I am to believe some people I’ve never heard of from the Internet, but what do I know? The criticism has at least been strong enough to prompt CERN to post a kind of FAQ page about black holes, strangelets, and all manner of interesting potential doomsday scenarios that have been envisioned for LHC.

Despite the impressive power of the LHC in comparison with other accelerators, the energies produced in its collisions are greatly exceeded by those found in some cosmic rays. Since the much higher-energy collisions provided by Nature for billions of years have not harmed the Earth, there is no reason to think that any phenomenon produced by the LHC will do so.

Wouldn’t it just be something, though, if after centuries of war and pollution and all the other things mankind has done to compromise the planet, Armageddon was actually brought about by a bunch of guys in a physics lab?"

But According to MSNBC there is no cause for concern.

Good news! Black hole won't destroy Earth
Fears raised collider would create black holes that could swallow planet
By Charles Q. Choi
LiveScience
updated 12:42 p.m. CT, Wed., Sept. 20, 2006

Scientists could generate a black hole as often as every second when the world's most powerful particle accelerator comes online in 2007.

This potential "black hole factory" has raised fears that a stray black hole could devour our planet whole. The Lifeboat Foundation, a nonprofit organization devoted to safeguarding humanity from what it considers threats to our existence, has stated that artificial black holes could "threaten all life on Earth" and so it proposes to set up "self-sustaining colonies elsewhere."

But the chance of planetary annihilation by this means "is totally miniscule," experimental physicist Greg Landsberg at Brown University in Providence, R.I., told LiveScience.

The accelerator, known as the Large Hadron Collider, is under construction in an underground circular tunnel nearly 17 miles long at the world's largest physics laboratory, CERN, near Geneva.

At its maximum, each particle beam the collider fires will pack as much energy as a 400-ton train traveling at 120 mph. By smashing particles together and investigating the debris, scientists hope to help solve mysteries such as the origin of mass and why there is more matter than antimatter in the universe.

If theories about the universe containing extra dimensions other than those of space and time are correct, the accelerator might also generate black holes, Landsberg and his colleague Savas Dimopoulos at Stanford University in California calculated in 2001. Physicists Steve Giddings at the University of California, Santa Barbara and Scott Thomas at Stanford University in California reached similar conclusions.

Black holes possess gravitational fields so strong that nothing can escape them, not even light. They normally form when the remains of a dead star collapse under their own gravity, squeezing their mass together. Although black holes can't be seen, astronomers infer their existence by the gravitational effects they have on gas and stars around them.

Making black holes
A number of models of the universe suggest extra dimensions of reality exist that are each folded up into sizes ranging from as tiny as a proton, or roughly a millionth of a billionth of a meter, to as big as a fraction of a millimeter. At distances comparable to the size of these extra dimensions, gravity becomes far stronger, these models suggest. If this is true, the collider will cram enough energy together to initiate gravitational collapses that produce black holes.

If any of the models are right, the accelerator should create a black hole anywhere from every second to every day, each roughly possessing 5,000 times the mass of a proton and each a thousandth of a proton in size or smaller, Landsberg said.

Still, any fears that such black holes will consume the Earth are groundless, Landsberg said.

For one thing, theoretical physicist Stephen Hawking calculated all black holes should emit radiation, and that tiny black holes should lose more mass than they absorb, evaporating within a billionth of a trillionth of a trillionth of a second, "before they could gobble up any significant amount of matter," Landsberg said.

Not destroyed yet
CERN spokesman and former research physicist James Gillies also pointed out that Earth is bathed with cosmic rays powerful enough to create black holes all the time, and the planet hasn't been destroyed yet.

"Still, let's assume that even if Hawking is a genius, he's wrong, and that such black holes are more stable," Landsberg said. Nearly all of the black holes will be traveling fast enough from the accelerator to escape Earth's gravity. "Even if you produced 10 million black holes a year, only 10 would basically get trapped, orbiting around its center," Landsberg said.

However, such trapped black holes are so tiny, they could pass through a block of iron the distance from the Earth to the Moon and not hit anything. They would each take about 100 hours to gobble up one proton.

At that rate, even if one did not take into account the fact that each black hole would slow down every time it gobbled up a proton, and thus suck down matter at an even slower rate, "about 100 protons would be destroyed every year by such a black hole, so it would take much more than the age of universe to destroy even one milligram of Earth material," Landsberg concluded. "It's quite hard to destroy the Earth."

If the Large Hadron Collider does create black holes, not only will it prove that extra dimensions of the universe exist, but the radiation that decaying black holes emit could yield clues that help finally unite all the current ideas about the forces of nature under a "theory of everything." © 2008 LiveScience.com. All rights reserved. Legal
© 2008 MSNBC.com

And in an article on NPR's website, this excerpt:

A few non-scientists have been worried that physicists are getting a little too close to god for comfort. They're worried that this experiment could destroy the Earth, because one possibility is that the machine will make miniature black holes. De Rujula describes miniature black holes as particles of extraordinary density compared to usual objects.

He says black holes would certainly be interesting, because they would be evidence for extra tiny dimensions of space-time. But he doesn't think they are likely to appear. And if they do, they'll be harmless.

"Those black holes will not be dangerous ones of science fiction that eat up everything," De Rujula promises. "Being so small they sort of break into pieces."


More discussion on this can be found on Future Pundit. Fascinating, terrifying, slightly encouraging, confusing, highly technical, highly stupid and partially ambiguous.

A poster named Andrew said,
"Having read these pages, I contacted Professor George Ellis - one of the most eminent physicists who worked on Black Holes theory with Stephen Hawking, as well as a highly reputable philosopher of science and receiver of the Temperton Prize. In his reply, Professor Ellis wrote (E-mail of 22-9-06): "I don't think there is any risk. The theories quoted are highly speculative and have no experimental basis. And higher energy particles already exist in the universe - they are in cosmic rays. I don't think it is anything to get worried about."

I can't help but notice that the qualified response to this includes the phrase "I don't think it is anything to get worried about." You DON'T THINK? Meaning, you're not sure? Meaning, there is still some risk we don't know about, or we do know about, but are willing to chance?

It almost seems that we must have some official investigation or interview with some trusted authority who has no conflict of interest in telling us all the truth. I think that ultimately, ANY danger is too much danger in this case. The only situation I can see wherein this would not be true, is if we were insured certain global destruction if we DIDN'T do this. Calculated risk is a sensible method of discerning decisions, but we must always consider worst-case-scenarios. If the worst case scenario is the ultimate annihilation of everything on the planet, then the small risk becomes a moot consideration, and the activities of CERN or any other scientific entity must be prohibited.

I will continue to search for cogent answers to this gargantuan issue. And I welcome anyone who can provide reputable input on it, or direct me toward that in some way.


--------------------------------------
CERN's homepage

Here is a link to a pdf document offered by CERN on this topic. I do not, however, trust the word of those who are being accused of doing something dangerous. An obvious conflict of interest.

Also, here's a list of particle accelerator labs around the world.


Friday, March 28, 2008

No More Hall-Decking for You Guys

Jeremiah 10:2-4: "Thus saith the LORD, Learn not the way of the heathen, and be not dismayed at the signs of heaven; for the heathen are dismayed at them. For the customs of the people are vain: for one cutteth a tree out of the forest, the work of the hands of the workman, with the axe. They deck it with silver and with gold; they fasten it with nails and with hammers, that it move not." (KJV).

Okay, that's it for all you Christmas tree-hugging Christians. If you believe in what the Bible tells you, there will be no more Christmas trees or decorating!

Thou mustest not decketh the halls!

What are feeds? (from Feedburner)


Feed 101

Print

What are feeds? I see "RSS", "XML", and "Atom" out there, but I don't know how I might use these links when I find them.

Feeds are a way for websites large and small to distribute their content well beyond just visitors using browsers. Feeds permit subscription to regular updates, delivered automatically via a web portal, news reader, or in some cases good old email. Feeds also make it possible for site content to be packaged into "widgets," "gadgets," mobile devices, and other bite-sized technologies that make it possible to display blogs, podcasts, and major news/sports/weather/whatever headlines just about anywhere.

What Does This Mean?

You may recognize the universal feed icon or these "chicklets" from your favorite websites, blogs, and podcasts. These icons represent content in any format - text, audio or video - to which you can subscribe and read/watch/listen using a feed reader. What's that?

Why is This a Good Thing?

Technology evolution in online publishing has made it really easy to not only publish regular updates to web-based content, but also keep track of a large number of your favorite websites or blogs, without having to remember to check each site manually or clutter your email inbox. You can now streamline your online experience by subscribing to specific content feeds and aggregating this information in one place to be read when you're ready.

  • Consumer Bottom Line: Subscribing to feeds makes it possible to review a large amount of online content in a very short time.
  • Publisher Bottom Line: Feeds permit instant distribution of content and the ability to make it "subscribable."
  • Advertiser Bottom Line: Advertising in feeds overcomes many of the shortcomings that traditional marketing channels encounter including spam filters, delayed distribution, search engine rankings, and general inbox noise.

Who publishes feeds?

Most of the biggest names on the web offer content feeds including USATODAY.com, BBC News Headlines, ABCNews, CNET, Yahoo!, Amazon.com (including a podcast!), and many more. Google publishes feeds as part of many of our services; for example, you can get a feed of new items for any search you make in Google News. In addition, hundreds of thousands of bloggers, podcasters, and videobloggers publish feeds to keep themselves better connected to their readers, listeners, admirers, and critics. Apple, through its iTunes Music Store, offers tens of thousands of audio and video podcasts for download, each of which is powered by a feed.

How do I read feeds?

If you want to browse and subscribe to feeds, you have many choices. Today, there are more than 2,000 different feed reading applications, also known as "news aggregators" (for text, mostly) or "podcatchers" (for podcasts). There are even readers that work exclusively on mobile devices.

Some require a small purchase price but are tops for ease-of-use and ship with dozens of feeds pre-loaded so you can explore the feed "universe" right away. Free readers are available as well; a search for "Feed reader" or "Feed aggregator" at popular search sites will yield many results. A handful of popular feed readers are listed at the bottom of this page.

A typical interface for a feed reader will display your feeds and the number of new (unread) entries within each of those feeds. You can also organize your feeds into categories and even clip and save your favorite entries (with certain applications).

If you prefer, you can use an online, web-based service to track and manage feeds. Online services give you the advantage of being able to access your feed updates anywhere you can find a web browser. Also, upgrades and new features are added automatically.

How can I publish my own feeds?

If you have a website, blog, audio/video content, or even photos, you can offer a feed of your content as an option. If you are using a popular blogging platform or publishing tool like TypePad, Wordpress, or Blogger, you likely publish a feed automatically. Even other non-blogging sites like social photo-sharing service Flickr offer feeds of content you produce that others can retrieve. There are also tools on the market that can help transform traditional web content into the right format for distribution.

FeedBurner's services allow publishers who already have a feed to improve their understanding of and relationship with their audience. Once you have a working feed, run it through FeedBurner and realize a whole new set of benefits.

And finally, some technical backstory...

The new method for easily distributing online content is often called a web feed and the technical format that makes it possible is called RSS, which stands for Really Simple Syndication, Rich Site Summary, and/or Rockdale, Sandow, and Southern (Railroad) if you trust the good folks at AcronymFinder.com. RSS is based on XML, a widely used standard for textual information exchange between applications on the Internet. RSS feeds can be viewed as plain text files, but they're really designed for computer-to-computer communication.

We should point out that RSS is just one standard for expressing feeds as XML. Another well-known choice is Atom. Both formats have their boosters, and it doesn't appear that consolidation toward a single standard is imminent. However, most feed subscribers simply want fresh content and don't care at all about the underlying protocol. (FeedBurner helps publishers avoid this quandary with our SmartFeed service, which makes any feed format readable on any subscriber device.)

Resources:

Feed-Related Backgrounders

Popular Feed Readers

Thursday, March 27, 2008

The Attack of the Wal-Martian

So I went to wal mart to get a re-recordable dvd or two some regular ones.

As I made my way to the front, a rather elderly Wal-Martian, with Spandex pants pulled up high over her pot belly, stood staring at me. I paused, saying, "I'm ready if you are."

She frowned. I noticed her eyebrows seemed unnaturally bushy.

"Are you open?" I indicated her empty line, which she was posted at, like all good Wal-martians,
who wish to snag you and encourage you to pay for your selected items before leaving the store.

She nodded, but didn't move.

So I just walked over to the checkout and waited for her to catch up.

She took her post.

I said, "I want to pay for this on one card, and this on another card."

She seemed confused. I wasn't sure if she was still thinking about her confusion of seconds ago, when I made the assumption that she knew what she was there for, or if this was new confusion, but she said, "You want each of these, both on the same card?"

"Nooo." I was wondering how she made it through training. Maybe she hadn't had any. Obligingly, I repeated my request, that I wanted to pay for each item with a different card.

"Why do you want to do that?" she asked, holding my dvd's.

My knee-jerk retort was Nunya damn business why. Just do it. But I'm nice. Usually. "No ma'am, I want to pay for this item on this card--" I held it up. "And this other item on this other card--" another visual. "I want to pay with two different accounts, that's all..."

She seemed baffled, but rang the first one up. I waited for her to press credit, and she didn't. "Okay..." I said.

She lifted her caterpillar eyebrows.

"Okay. You can press credit, now."

She whirled, with one finger already aloft in preparation.

Same thing happened with the next item.

Then, she paused to ask, "Do you want them in the same sack?"

No, I want THIS one in this sack, and this other one in a sack from way over there! Again. Nice. Play nice. I bit back my retort. If this continued, my tongue would be bleeding. "You can put both of them in the same sack, I don't think it will foul up the credit card statement."

She frowned again. The caterpillars mashing together atop her soupy brown eyes. She had a mole on her chin, I noticed. And there was a huge whisker planted in it. I looked down for my sack, but she hadn't rotated the little caddy yet. It was still on her side of the counter. I waited, my own eyebrows high, hoping she'd remember.

"Have a day..." she said.

Have a day?
Did she have a glitch in her software? I Am having a day, that's for sure. "Um, could you..." I rotated my finger to illustrate to her again with a visual, because words were obviously not her friend. She actually TURNED AROUND and looked. I guess she thought I didn't want her to watch me as I took my bag.

I grabbed the metal sack arm, and whirled it myself, snatched the bag and was on my way out as she was turning around, still confused, her caterpillars waltzing on her brow.

I hoped this was her first and last day.